Case study · Healthcare
Disaster & backup implementations
How planned disaster recovery and hybrid backups brought a medical client through a regional flood — and why a pharmaceutical leader came to us after a $100,000 ransomware loss.
Industry
Healthcare & pharmaceutical
Challenge
Flood, power outage, ransomware
Result
Critical systems and patient records restored
The client’s IT infrastructure
Every institution now relies heavily on technology, and medical businesses are no different — technology has transformed patient care for the better. That also means a disaster can stop care entirely.
A disaster can be anything from a flood or earthquake to an electricity outage that compromises a hospital’s IT infrastructure. For a recovery plan to succeed, the protocols must be in place before the disaster happens.
For our medical clients, that means evaluating which functions are critical, creating backups and alternate ways to access them, choosing the right cloud approach, and planning how critical data will be recovered.
Our approach for hospitals
Preparation starts long before a disaster. We build a communication framework and decide in advance who takes control when something goes wrong.
Hospitals run many interdependent systems. Restoring one mission-critical application may not work if it depends on others, so we prioritize recovery tasks for each type of disaster ahead of time.
Healthcare data is private and protected by HIPAA. Our backup solutions are reliable while maintaining the security and privacy of that data. We use multiple media and hybrid cloud — offsite physical backups plus cloud backups — so data can always be recovered.
The outcome
When a flood damaged our client’s network and cut their power, our disaster management and backup implementation saved them from irreversible losses. Because the protocols were already in place, we restored all mission-critical applications and recovered confidential patient records quickly, so clinicians could get back to the data they needed with minimal downtime.
Result
A market leader in the pharmaceutical industry, operating in multiple locations, had no backup or disaster protocols when ransomware encrypted their data — a loss of about $100,000. They hired us to protect their data with accessible offline backups, and they no longer have to worry about their data’s protection, at a reasonable cost.
Get a free IT consultation
Get a clear picture of your IT needs and the technology you depend on most. In one conversation with our team you’ll learn what matters in outsourcing IT — with no obligation.